Shipping policy

Visosat

United States

Shop name: Visosat
Businessname: Ingenio BV
Address:
Breitnerstraat 14, Zwijndrecht, 3331 VB,
The Netherlands

Email: info@visosat.com
Phone: +31613284997
Contactform: Contactpage

Customer service opening hours:
Monday – Friday: 9:00 AM – 5:30 PM (ET)
Saturday and Sunday: 10:00 AM – 3:00 PM (ET)

Key Information

Order Cut-Off Time: 05:00 PM (ET)
Order Processing Time: 1–2 business days (Monday – Friday)
Transit Time: 5–7 business days (Monday – Friday)
Estimated total delivery time: 6–9 business days
Free Delivery: Available for all orders within the United States

Visosat is operated by Ingenio BV, established in The Netherlands. We currently ship orders exclusively within the United States.

Shipping Regions

We ship only to addresses located within the United States. We do not offer international shipping at this time.

Delivery Times

Below are the estimated delivery times for all orders:

Order cutoff time: 5:00 PM (ET). Orders placed after this time will be processed the next business day, which may add an extra day to the total delivery time.
Processing time: 1–2 business days (Monday to Friday). Once your order has been processed, it will be shipped using one of our trusted delivery partners.
Transit time: 5–7 business days (Monday to Friday).
Estimated total delivery time: 6–9 business days.

Shipping Carriers

We ship using reputable carriers within the United States, including:

USPS (United States Postal Service)
FedEx

Carrier selection may vary depending on destination and operational requirements.

Shipping Costs

We offer free shipping on all orders delivered within the United States. No minimum purchase is required.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. Tracking information may take up to 24–48 hours to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. If an incorrect or incomplete address is provided, this may result in delays or return of the package. Additional shipping fees may apply for reshipment.

Lost or Delayed Shipments

If your package appears delayed beyond the estimated delivery timeframe, please contact us.

A shipment may be considered lost if no tracking updates have occurred for an extended period as determined by the carrier. We will assist in initiating an investigation with the carrier when necessary.

Visosat is not responsible for packages confirmed as delivered by the carrier to the address provided at checkout.