Frequently asked questions
Where do you ship?
We currently ship within the United States only. We do not offer international shipping at this time.
How long will it take to receive my order?
Orders are processed within 1–2 business days (Monday to Friday) and shipped with a trusted carrier. Transit typically takes 5–7 business days, for an estimated total delivery time of 6–9 business days. Orders placed after our 5:00 PM (ET) cut-off are processed the next business day, which may add a day to the total.
How much does shipping cost?
We offer free shipping on all orders delivered within the United States. No minimum purchase is required.
Which carriers do you use?
We ship with reputable U.S. carriers, including USPS and FedEx. Carrier selection may vary depending on your destination and operational requirements.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to become active.
What if I entered the wrong shipping address?
Customers are responsible for providing accurate shipping details at checkout. An incorrect or incomplete address may cause delays or a returned package, and additional shipping fees may apply for reshipment. If you spot a mistake, contact us as soon as possible and we'll try to help before the order ships.
What if my order is lost or delayed?
If your package is delayed beyond the estimated delivery window, please contact us. A shipment may be considered lost if there are no tracking updates for an extended period as determined by the carrier, and we'll help open an investigation when needed. Please note we are not responsible for packages confirmed as delivered by the carrier to the address provided at checkout.
What is your return policy?
You have 30 days from the confirmed delivery date to request a return. To be eligible, the item must be unused, in the same condition as received, in its original packaging, and include all accessories, labels, and documentation. Returns requested after 30 days are not eligible for a refund.
How do I start a return?
Email us at info@visosat.com with your order number and reason for return. Wait for return authorization and instructions, then package the item securely in its original packaging and ship it using a trackable service. Returns sent without prior authorization may not be accepted, so please reach out first.
Who pays for return shipping?
If your item arrived damaged, defective, or incorrect, we'll cover the return shipping after review and approval. For change-of-mind returns (wrong item ordered, doesn't fit, or no longer wanted), you are responsible for the return shipping cost, which is non-refundable.
When will I receive my refund?
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 7 business days of inspection. Your bank or payment provider may take additional time to post the refund.
Is there a restocking fee?
No. We do not charge any restocking fees.
Which items can't be returned?
The following are not eligible for return: items marked as final sale, gift cards, personalized or customized items, and products not returned in their original condition.
Do you offer exchanges?
We don't process direct exchanges. If you'd like a different item, please return the original (if eligible) and place a new order.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of confirmed delivery and include your order number, a clear photo of the item, and a photo of the packaging if it was damaged. Reporting promptly helps us arrange a replacement or refund quickly.
Can I cancel my order?
Orders can be canceled before they are processed. Once an order has been processed or shipped, it can't be canceled — but you can initiate a return after delivery if it's eligible.
What payment methods do you accept?
We accept Visa, Mastercard, and American Express, as well as Apple Pay, Google Pay, and Shop Pay. Available payment methods are shown at checkout and may vary depending on your device, browser, or payment provider.
What currency are your prices in?
All prices are displayed and processed in United States Dollars (USD). Your bank or card provider may apply currency conversion or international transaction fees depending on your payment method and issuing country.
Do you charge sales tax?
Any applicable sales tax is shown at checkout where required by law before you complete your purchase.
Is my payment secure?
Yes. All payments are processed securely through trusted third-party providers using SSL encryption, and we do not store your full card details on our servers.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How can I contact customer service?
You can reach us by email at info@visosat.com, by phone at +31 6 13284997, or through our contact page. Our customer service hours are Monday–Friday 9:00 AM–5:30 PM (ET) and Saturday–Sunday 10:00 AM–3:00 PM (ET).